Frequently Asked Questions

Unfortunately, due to the high breakdown rate of handheld florals, we do not do personal flowers. Feel free to contact our sister company CL Decor @ cindeenguyen@yahoo.com for bouquets and other customized designs.

Our arches and backdrops are pre-designed with luxury silk flowers. While we don’t offer full customization, we can assist you in selecting a design that complements your wedding theme. Our rentals are limited to the designs showcased on our website, but we’re continuously expanding our collection with new styles, colors, and themes, giving you more options without requiring customizations.

If you’re seeking a completely custom design, we recommend our sister company, CL Decor, which specializes in creating personalized floral arrangements tailored to your unique vision. You can contact CL Decor at cindeenguyen@yahoo.com or call 916-715-2185.

Moving items from ceremony to reception is on a case-by-case basis. In general, we no longer move the arrangements from ceremony to reception as we are setting up 4+ weddings per day. However, there may still be availability for us to move your florals. If you do still wish to receive a quote or see if it is possible to have the arrangements moved from ceremony to reception by us, please email us at truweddingarch@gmail.com.

If your ceremony and reception are at the same address, we highly recommend that your personal wedding coordinator re-purpose the florals!

Please note, if the ceremony and reception are at the same address, your coordinator may move the florals. If the ceremony and reception are at 2 different addresses OR a vehicle is required to transport the florals, then ONLY our team can transport the florals and this is on a case-by-case basis. Please email us with the details and/or for a quote!

If you need to remove any items later on, you can do so, as long as the new order total is maintained at 85% of the original order total.

If you need to add any items or “exchange”, this is dependent on availability of the new items you’d like to add/change. We can do up to 5 weddings per day, therefore some other items may already be booked, when you decide to add/change your original order.

If you need to remove any items later on, you can do so, as long as the new order total is maintained at 85% of the original order total.

If you need to add any items or “exchange”, this is dependent on availability of the new items you’d like to add/change. We can do up to 5 weddings per day, therefore some other items may already be booked, when you decide to add/change your original order.

The answer is very simple! Have a very detailed rain plan and think of ALL possible scenarios of “if this, then that”.

If anything is to be installed outdoors, we must know of a rain plan which requires the arch or any other floral arrangements to be installed indoors. Our product cannot be exposed to rain. We have prevented the florals from getting wet for all the other previous weddings, the same is expected for your wedding. 

Details for this process can be found in our contract under “inclement weather”.

*******And we always pray for sunshine on wedding days *******

We do not offer in-person viewings of our arches, as they are stored in a large facility that does not allow for easy and adequate viewing. Additionally, the size and weight of these items make them difficult to remove from storage for display purposes.

To help you feel confident in your rental, we provide clear and detailed photos and videos of our products. You can view additional visuals on our Instagram @Truweddingarchrentals. If you have any questions or concerns, please don’t hesitate to reach out to us via email—we’re happy to assist!

We require a 60 day cancellation notice, in which everything will be refunded except the initial retainer (which is 30% of the subtotal). Cancellations within 60 days of your event will not be refunded.

We understand that rental items naturally experience some general wear and tear over time, and our products are designed to last for many years. While we have never encountered an issue with irreversible damage, we recognize that accidents can happen.

By renting from us, you agree to take responsibility for the care and condition of the products during the rental period. We trust you to handle our premium, high-quality silk floral arrangements with care until we retrieve them. Please note that these florals are made with luxury materials and are expensive to replace. If a product is damaged or goes missing, you may be held responsible for repair or replacement costs.

Should you have any concerns, please don’t hesitate to contact us for guidance.

Yes, we offer delivery, setup, and teardown services for an additional fee. These services can be customized to fit your event needs. Please contact us for more details and pricing information.

To reserve your rentals, a down payment of 30% of the total rental cost is required. We accept payment via card, cash, Zelle, and Venmo for your convenience.